Shipping policy
At Josephine London, we aim to process and deliver every order as efficiently as possible. Below you’ll find information about our processing times, delivery estimates, tracking and fulfilment.
Processing Time
Orders are generally prepared and processed within 1–3 business days (Monday to Friday).
Once your order has been dispatched, you will receive tracking information so you can follow the progress of your shipment.
Please note that processing time is separate from the estimated transit time.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM UK time.
Orders placed after this time will begin processing on the following business day.
Orders placed during weekends or UK public holidays will be processed on the next available business day.
Delivery Time
We currently offer delivery throughout the United Kingdom.
| Shipping Method | Estimated Total Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–9 Business Days | FREE |
The 5–9 business day estimate includes both order processing and transit time.
Delivery times are estimates rather than guaranteed delivery dates. In some cases, circumstances outside our reasonable control may cause a shipment to take longer.
Shipping Carriers
Depending on the destination and availability, orders may be handled by different international and local delivery partners.
The carrier responsible for the final stage of delivery may vary depending on your location within the United Kingdom.
Once tracking information becomes available, you can use it to follow the progress of your shipment.
Order Tracking
Once your order has been dispatched and tracking information has been generated, you will be able to monitor its delivery progress.
You can track your order through our Track Your Order page using your tracking number or order information.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to register the parcel in their system.
Where Are Orders Shipped From?
Our products are fulfilled through our international fulfilment warehouse in Asia.
As a result, your parcel may travel internationally before being transferred to a local delivery partner for final delivery within the United Kingdom.
Important Shipping Information
Our estimated delivery times are provided as a guideline and may occasionally be affected by circumstances outside our reasonable control.
Possible delays may include:
-
Customs processing
-
Carrier or logistics delays
-
Severe weather conditions
-
High-volume sales periods
-
Public holidays
-
Incorrect or incomplete delivery information
Business days are Monday to Friday and exclude weekends and UK public holidays.
Please make sure your delivery address is complete and accurate before submitting your order. If you notice an error after placing your order, please contact us as soon as possible at support@josephine-london.com.
Customer Service
If you have any questions about your shipment, tracking information or an existing order, our customer care team will be happy to assist you.
Email: support@josephine-london.com
Phone: +44 7473 963828
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (UK time)
Saturday & Sunday: Closed
Business Information
Store Name: Josephine London
Legal Company Name: Turker Group Ltd
Company Number: 17409711
Registered Company Address:
Turker Group Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Josephine London is owned and operated by Turker Group Ltd.
For returns, please contact support@josephine-london.com first and follow the return instructions provided by our customer care team.