Privacy Policy

Josephine London operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Josephine London is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, delivery address, phone number and email address.

• Financial information, including payment card information, transaction details, form of payment, payment confirmation and other payment details.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including products you view, add to your basket or wishlist, purchase, return, exchange or cancel, as well as details of previous transactions.

• Communications with us, including information you provide when contacting our customer care team.

• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our website and through cookies and similar technologies.

• From service providers that provide technology or other services on our behalf.

• From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring and Improving the Services

We use your personal information to provide the Services, including to:

• Process payments

• Fulfil and deliver orders

• Process purchases, returns, refunds and exchanges

• Maintain and manage customer accounts

• Remember your preferences

• Provide order and account notifications

• Arrange shipping and delivery

• Provide customer support

• Improve and personalise your shopping experience

• Recommend products that may be relevant to you

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes.

This may include sending marketing communications by email or other permitted channels and displaying advertisements for our products on our Services or other websites.

Where consent is required, we will obtain it before sending relevant marketing communications. You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate potentially fraudulent, illegal or malicious activity and protect our Services and customers.

If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your password or other account access details with anyone.

Communicating With You

We use your personal information to provide customer support, respond to enquiries, provide information regarding your orders and maintain our business relationship with you.

Legal Reasons

We may use personal information where necessary to comply with applicable laws, regulations and valid legal processes, respond to requests from government or law enforcement authorities, establish or defend legal claims and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and in accordance with applicable law.

This may include:

• Shopify and other technology providers

• Payment processors

• Fulfilment and delivery providers

• Customer support providers

• Cloud storage and IT providers

• Analytics providers

• Marketing and advertising partners

• Professional advisers and service providers

• Companies within our corporate group, where applicable

We may also disclose personal information where you request or consent to the disclosure, where necessary to complete your order or where required to comply with applicable legal obligations.

Personal information may also be disclosed in connection with a business transaction such as a merger, acquisition, restructuring or sale of assets.

Relationship With Shopify

Our store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant service providers, including providers located outside the United Kingdom.

Shopify may also process information relating to your interactions with our store and other merchants in connection with certain enhanced Shopify services.

For more information about how Shopify processes personal information and the privacy rights available to you in relation to Shopify's processing, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website that is not controlled by us, we recommend reviewing that website's privacy and security policies.

We are not responsible for the privacy practices, security, accuracy or content of third-party websites or platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below.

Security and Retention of Your Information

We take reasonable measures designed to protect the personal information we process.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on factors including whether the information is required to:

• Maintain your account

• Provide the Services

• Fulfil orders

• Comply with legal and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including:

• Right of access – You may request access to personal information we hold about you.

• Right to rectification – You may request that inaccurate or incomplete personal information is corrected.

• Right to erasure – In certain circumstances, you may request deletion of your personal information.

• Right to restrict processing – You may have the right to request that we restrict how certain personal information is processed.

• Right to data portability – In certain circumstances, you may request a copy of certain personal information in a portable format or ask for it to be transferred to another organisation.

• Right to object – In certain circumstances, you may object to particular uses of your personal information, including certain direct marketing activities.

• Right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to limitations or exceptions under applicable law.

We may need to verify your identity before processing a privacy request.

You can exercise your applicable privacy rights by contacting us at support@josephine-london.com.

We will respond to valid requests within the timeframes required by applicable law.

Managing Communication Preferences

You may opt out of promotional emails at any time by selecting the unsubscribe option contained within our marketing emails.

If you unsubscribe from promotional communications, we may still send you non-promotional communications that are necessary to provide our Services, including order confirmations, shipping updates and communications relating to your account.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our Services, improve website functionality and, where permitted, support marketing and advertising.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You may also be able to manage certain cookie preferences through your browser or the privacy controls provided on our website.

International Transfers

Your personal information may be transferred, stored or processed outside the United Kingdom, including where our service providers, technology providers or fulfilment partners operate internationally.

Where personal information is transferred outside the United Kingdom, we take steps intended to ensure that appropriate safeguards are used where required by applicable data protection law.

These safeguards may include UK-approved contractual protections or transfers to countries recognised as providing an adequate level of protection.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us first using the details below so that we can review your concerns.

You may also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or applicable legal and regulatory requirements.

When we update this Privacy Policy, we may revise the "Last updated" date and provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have questions about how your personal information is handled, please contact us.

Email: support@josephine-london.com
Phone: +44 7473 963828

Customer Service Hours:

Monday to Friday: 9:00 AM – 6:00 PM (UK time)
Saturday & Sunday: Closed

Business Information

Store Name: Josephine London

Legal Company Name: Turker Group Ltd

Company Number: 17409711

Registered Company Address:

Turker Group Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Josephine London is owned and operated by Turker Group Ltd.

For privacy-related enquiries, please contact support@josephine-london.com.